Shipping policy

Shipping Policy

Purls & Loom | Made with Care. Delivered with Thought.

At Purls & Loom, every creation is made especially for its new home. Since we follow a made-to-order approach, each rug is crafted individually after an order is confirmed.

We take great care at every stage, from production to packaging and dispatch, to ensure your experience with us is as thoughtful as the product itself.

1. Order Processing & Production

All Purls & Loom products are made to order. We do not maintain ready-to-ship inventory.

  • Once your order is confirmed and payment is received, the production process begins.

  • Our standard production timeline is approximately 25–35 business days.

  • This timeline allows our artisans the time required to craft and finish your rug with care.

  • Production time may vary depending on the design, size, material availability and order requirements.

Please note that the production timeline is separate from the shipping and transit timeline.

2. Shipping & Dispatch

Once your rug has been completed and passed our quality checks, it will be carefully packed and dispatched.

  • You will receive a dispatch confirmation once your order leaves our facility.

  • Tracking details will be shared wherever available.

  • Delivery timelines will depend on the shipping destination and courier partner.

  • Shipping and transit time are additional to the 25–35 business day production period.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment.

Any additional charges arising from special delivery requirements or remote locations will be communicated wherever applicable.

4. Delivery Address & Contact Details

Customers are responsible for providing accurate shipping information at the time of placing an order.

Please ensure that your:

  • Full name and delivery address are correct.

  • Contact number is active and reachable.

  • Postal code and other delivery details are accurate.

Purls & Loom will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Delivery Delays

While we make every effort to dispatch and deliver orders within the estimated timelines, certain circumstances may cause delays.

These may include:

  • Unforeseen production delays.

  • Courier or logistics disruptions.

  • Weather conditions or natural events.

  • Public holidays or operational interruptions.

  • Circumstances beyond our reasonable control.

We appreciate your patience and understanding in such situations.

6. Receiving Your Order

We request customers to carefully inspect their package upon delivery.

For your protection, please record a continuous, uncut unboxing video while opening the parcel.

Ensure that:

  • The video begins before the package is opened.

  • The shipping label and outer packaging are visible.

  • The complete unboxing process is recorded without pauses or edits.

  • Any visible damage or defect is clearly captured.

If you notice any damage, missing items or product defects, please notify us within 48 hours of receiving your order, along with the unboxing video and supporting photographs.

This documentation will help our team investigate and resolve the concern efficiently.

7. Damaged or Defective Shipments

If your product arrives damaged or has a verified manufacturing or material defect attributable to Purls & Loom, please contact us with the required evidence.

Our team will review the claim and provide an appropriate resolution in accordance with our Terms & Conditions.

Please note that returns or replacements are not accepted for reasons unrelated to verified defects attributable to Purls & Loom.

8. International Shipping

For international orders, shipping availability, charges, customs duties, import taxes and delivery timelines may vary depending on the destination.

Any applicable customs duties, import taxes or additional charges imposed by the destination country will be the responsibility of the customer, unless otherwise agreed in writing.

Please contact us before placing an international order to confirm availability and shipping arrangements.

9. Need Assistance?

For questions regarding your order, production status, dispatch or delivery, please get in touch with us.

Purls & Loom

Email: purlsandloom@gmail.com

Call / WhatsApp: +91 93556 44374

Thank you for choosing Purls & Loom. Every piece takes time, care and craftsmanship to create, and we appreciate the patience you place in our process.

Thoughtfully crafted. Made especially for you.